At great-deal, we are committed to fairness, transparency, and client satisfaction.
All of our services and products are 100% digital, which means you receive instant access to analytical reports, strategic materials, or consultations immediately after payment.
We understand that unexpected issues may arise, so this policy clearly explains when a refund may apply, how requests are handled, and under what conditions they cannot be granted.
Our goal is to make every transaction transparent, responsible, and built on mutual respect.
General Principles
- All services are delivered digitally — no physical goods are shipped.
- Once digital access is granted, the client gains permanent access to purchased materials.
- Refunds are handled carefully and individually, to maintain fairness to both the client and our team.
- When approved, refunds are issued through the same payment channel used for the original transaction.
We always aim to resolve any issues first — offering access correction, additional guidance, or alternative delivery before refunding, to ensure you get full value from your purchase.
Valid Reasons for Refunds
Refund requests may be accepted in the following situations:
1. Technical or Access-Related Issues
If you experience a verified technical error preventing you from accessing your purchased materials or service — such as non-working download links, expired access credentials, missing dashboards, or failure to deliver files — we will either restore your access promptly or process a full refund if the issue cannot be resolved within a reasonable timeframe.
We continuously monitor system stability to minimize such cases.
2. Product or Service Not Delivered as Described
If the delivered materials or service significantly differ from what was described on our website — for instance, key analytical sections are missing, promised data or modules were not provided, or the quality of delivery does not meet the stated scope — you can request a refund.
We will review the case in detail, compare it to the service description, and issue a refund if the discrepancy is confirmed.
Minor differences in design, structure, or presentation that do not affect functionality or informational value are not considered grounds for refund.
3. Duplicate, Erroneous, or Accidental Payments
If an accidental double payment, duplicate order, or other transaction error occurs, we will promptly refund the duplicated or incorrect amount once verified.
You may be asked to provide proof of payment (transaction ID or invoice number) to speed up processing.
4. Undelivered or Cancelled Orders
If we are unable to deliver your purchased digital service or product within the expected or stated timeframe due to technical or operational reasons, you will receive a full refund.
This applies to cases where work cannot start or be completed because of internal errors or unforeseen disruptions on our side.
5. Access Expiration Before Delivery
If, for any reason, a purchased service link or digital access expires before the client has been able to retrieve or use the materials — and renewal is not possible — a refund will be provided for the unused portion of the service.
6. Exceptional or Force Majeure Circumstances
Refunds may also be considered in exceptional circumstances such as:
- verified technical incompatibility with your device or system that prevents you from using the materials;
- personal or professional situations (illness, emergencies, schedule conflicts) that make participation in a live consultation impossible;
- force majeure events that prevent delivery of service on our side.
Each such request will be reviewed individually, with empathy and fairness.
Non-Refundable Situations
Refunds cannot be issued in the following cases:
- The client has successfully accessed or downloaded the digital materials in full.
- Dissatisfaction based on personal preference, subjective perception, or misunderstanding of the service’s nature.
- Change of mind or decision not to use the product after access has been granted.
- Refund requests made after the official review period has expired.
- Refusal to cooperate or provide sufficient details for issue verification.
Because all of our services are digital and immediately accessible, refund eligibility is limited to verified, objective cases.
Timeframe for Requests
All refund requests must be submitted within 14 calendar days from the date of purchase.
After this period, refunds cannot be processed, since digital materials remain permanently accessible and are considered fully delivered once accessed.
Refund Review Process
- Submit a Request:
Contact our support team at help@great-deal.monster with your order number, date of purchase, and reason for the request. - Evaluation:
Our specialists will review the issue in detail — verifying technical logs, product delivery status, or access records to ensure fairness. - Resolution:
- If the issue can be corrected (e.g., by restoring access or replacing a file), we will do so immediately.
- If correction is not possible, a refund will be approved and processed.
- Refund Execution:
Once approved, the refund will be returned via the same method through which the payment was received.
The completion time may vary depending on your payment provider.
Our Responsibility to Clients
We guarantee that every digital product and service offered by great-deal is carefully developed by professionals and thoroughly tested for quality before release.
We believe that your success depends on clarity, precision, and honest communication.
Therefore, our refund policy is not only a legal formality — it’s an ethical commitment to treat every client with respect, transparency, and care.
Contact and Assistance
If you are unsure whether your situation qualifies for a refund or simply need help with your access or files, please don’t hesitate to reach out.
Our support team is available to help you solve any technical or content-related issues as quickly as possible.
📩 Email: help@great-deal.monster
🕓 Response time: typically within 24–48 hours on business days